How do I know my account is active?

Mason Alert administrators send a test message periodically.  You can also log-in to your account alert.gmu.edu to check the status of each of the devices that you registered and send a test message to your registered cell phone(s) and email account(s).

 

What is Mason Alert?

Mason Alert is George Mason University’s emergency notification system that is used to send emergency notifications and timely warnings to the university community via text, email, telephone call, social media, RAVE Guardian mobile app, Mason Mobile app, and digital signage.

How do I register to receive emergency notification of an emergency on campus?

All university students and employees are automatically enrolled in Mason Alert upon receiving a university email address.  Students and employees will receive emergency messages via email.

Students, faculty and staff are strongly encouraged to register cell phone number(s) with Mason Alert.  To register your cell phone number with Mason Alert, login to Patriotweb, select personal information from the menu, and then select Mason Alert Registration at the bottom of the page.  Update your phone number, select ‘yes’, select submit, and select continue.  If you need assistance with your Mason Alert account please contact alert@gmu.edu.

How do parents of students receive emergency notifications (Mason Alert messages)?

Students should register their parents’ email accounts and cell phone numbers as additional devices under the student’s mail Mason Alert account.

For anyone that does not have an @masonlive.gmu.edu or @gmu.edu account, please use the guest account portal at alert.gmu.edu. This portal will allow you to register for Mason Alert as a member of the Mason community.  You will receive the same alerts sent to Mason students and employees.

*Parents, Guardians, Family, and Friends: Please ask your student(s) to register your cell phone number(s) and email address(es) on their @masonlive.gmu.edu or @gmu.edu accounts to allow the university to maintain your account for the duration of your student’s time as Mason.

**Guest Account: This temporary account allows you to register your cell phone or email address to receive emergency notifications and timely warnings issued by George Mason University.  Please note that your account will be deleted on an annual basis for system maintenance.

***Visitor Text Message Option: Visitors to Mason may also choose to receive text message alerts while participating in an event, camp, or program. Text masonalert to 226787 to receive text messages about emergencies on campus and changes to campus operations.  Text messages are sent on an as-needed basis.  Message and data rates may apply. This service is provided per the Terms of Use and Privacy Policy. Text STOP to 226787 to cancel or HELP for tech support.

Students, faculty, and staff should not use this feature; instead, please register your devices using your university-issued Mason Alert account.

 

How do I access my Mason Alert account?

Go to alert.gmu.edu and click on the green Mason Alert icon to access your account. Your user name and password are the same credentials you use for your your George Mason University email address.  Access to your Mason Alert account requires Two-Factor authentication.

To update your mobile phone number in Mason Alert, login to Patriotweb, select personal information from the menu and then select Mason Alert Registration at the bottom of the page.  Update your phone number, select ‘yes’, select submit, and select continue.

 

What types of alerts will I get from Mason Alert?

Mason Alert provides emergency information regarding hazardous or emergency situations on campus. Emergency messages will include information about changes to the university’s operating schedule, canceled classes, and warnings about situations that occur on campus and the actions you should take to protect yourself.